In order to solve a problem, you need to have a problem solving process. I’ve found that it doesn’t really matter which approach you use (8D, PDCA, DMAIC, etc). Just pick something that your team is most familiar with, and follow it, and you’ll have good results.
Another key aspect of solving the problem is having the correct data.
I’m often surprised at how people automatically assume the data is good, and we later find out it wasn’t accurate or collected like we thought.
Problem solving can take a long time to complete, especially when those outside your organization get involved. However, there are some proven event formats, such as a 3-5 day Kaizen event, that can move you much faster through the process.
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